Privacy Policy

1. Information We Collect

To provide you with the best possible collecting experience, we may collect the following types of information:

Information You Provide Directly:

• Contact Details: Name, email address, shipping and billing addresses, phone number
• Payment Information: Credit/debit card details (processed securely by our payment partners, not stored on our servers), PayPal account information
• Account Details: If you create an account, we store your login credentials and preferences
• Communication Records: Messages sent through our contact forms or email
• Order History: Details of your purchases, from 5″ treasures to 20″ snugglers

Information Collected Automatically:

• Device & Browser Information: IP address, browser type, device type, operating system
• Usage Data: Pages visited, time spent on site, referring website, search terms used
• Location Data: General geographic location (country/region level) to provide appropriate shipping options

2. How We Use Your Information

Your information helps us create the cozy, secure checkout experience we promise:

• Order Processing & Fulfillment: To process payments, ship your Squishmallows worldwide, and provide order updates
• Customer Service: To respond to your inquiries and provide support from our fellow collector team
• Website Improvement: To understand how collectors navigate our site and improve the shopping experience
• Communication: To send order confirmations, shipping notifications, and (with your consent) occasional updates about new arrivals or special offers
• Security & Fraud Prevention: To protect our community from unauthorized transactions and maintain a secure collecting environment
• Legal Compliance: To meet our legal obligations and enforce our terms of service

3. Data Sharing & Disclosure

We treat your data with the same care we use when packing your Squishmallows for shipment:

Service Providers:

We work with trusted partners who help us operate our shop:

• Payment Processors: Secure payment gateways for Visa, MasterCard, JCB, and PayPal transactions
• Shipping Carriers: To deliver your hugs worldwide (except Asia and certain remote areas)
• Website Hosting & Analytics: To maintain our online nest and understand how collectors use our site

Legal Requirements:

We may disclose information if required by law, such as in response to a subpoena or similar legal process, or to protect the rights, property, or safety of our collectors, our shop, or others.

Business Transfers:

If Owlandgoose Shop is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Storage & Security

We implement robust security measures to protect your information:

🔒 Industry-Standard Encryption:

All sensitive information is transmitted via Secure Socket Layer (SSL) technology and encrypted in our database. Your payment details are never stored on our servers.

🤝 Secure Payment Gateways:

We partner with leading payment processors who adhere to PCI-DSS requirements—the highest standard in payment security.

🌍 International Data Transfers:

As a global shop serving collectors worldwide, your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

📦 Data Retention:

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

5. Your Rights & Choices

You have control over your personal information:

• Access & Correction: You can access and update your account information at any time
• Marketing Communications: You can opt out of promotional emails by clicking the “unsubscribe” link in any email
• Account Deletion: You may request deletion of your account by contacting us (subject to legal retention requirements)
• Data Portability: You can request a copy of your personal data in a structured format
• Withdraw Consent: Where we rely on consent, you may withdraw it at any time

Depending on your location, you may have additional rights under applicable privacy laws (such as GDPR, CCPA, etc.). We will honor all legally applicable rights.

6. Cookies & Tracking Technologies

Like most websites, we use cookies and similar technologies to enhance your shopping experience:

Essential Cookies:

Required for basic site functionality, such as adding Squishmallows to your cart and completing checkout.

Analytics Cookies:

Help us understand how collectors interact with our site, allowing us to improve navigation and product discovery.

Preference Cookies:

Remember your settings and preferences for future visits.

Advertising Cookies:

Used to show you relevant products you might enjoy adding to your collection (you can opt out of these).

You can control cookies through your browser settings. However, disabling essential cookies may affect your ability to use certain features of our site.

7. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

8. Third-Party Links

Our website may contain links to third-party sites, such as social media platforms or payment providers. This Privacy Policy applies only to Owlandgoose Shop. We encourage you to review the privacy policies of any third-party sites you visit.

9. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the new policy on our site with an updated “Last Updated” date. For minor changes, your continued use of our site constitutes acceptance.

10. Contact Us